I had to phone about an incident and I rang them for half an hour but there was no reply, other than ‘the police are very busy’. The same thing happened this morning. They are expected to answer within five minutes.
They encourage you to use the online service but when you go into the online service, for some incidents, you have to ring them on 101. It was like going round in circles.
Clearly there is a problem with understaffing, poor management and police cuts.
In the end, I resorted to good, old fashioned snail mail, and sent it First Class.